Customer Service Advisor - CLARK (Onsite)

AVENSYS CONSULTING INC.; Pampanga; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Team-building events

Product discounts

Job summary

AVENSYS CONSULTING INC. is seeking a talented Customer Service Advisor to join our Pampanga CLARK office in a full-time, onsite role.

You will respond to inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records while collaborating with teams to ensure a smooth customer experience. The role requires at least 6 months call center experience, strong PC skills, clear communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 6 months of call center experience.
• Strong computer navigation skills.
• Excellent written and verbal communication.
• Detail-oriented and dependable.
• Ability to multitask in a fast-paced environment.
• Patient and professional in all customer interactions.
• Able to rotate shifts as needed.

Responsibilities

• Respond to inquiries and complaints via phone, email, and chat professionally.
• Troubleshoot and resolve customer issues promptly.
• Maintain accurate records of interactions and follow-up actions.
• Provide feedback to management to improve customer experience.
• Collaborate with cross-functional teams for seamless service.
• Stay up-to-date with company policies, products, and services.

Skills

Call center experience

Computer navigation

Written and verbal communication

Attention to detail

Multitasking

Adaptability to change

Teamwork

Independence

Patience

Shift flexibility

Job description

About the role

AVENSYS CONSULTING INC. is seeking a talented Customer Service Advisor to join our team in our Pampanga Central Luzon (CLARK) office. In this full-time, onsite role, you will be responsible for providing exceptional customer service to our valued clients.

Key responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner
• Troubleshoot and resolve customer issues in a timely and effective manner
• Maintain accurate records of customer interactions and follow-up actions
• Provide feedback and recommendations to management to improve customer experience
• Collaborate with cross-functional teams to ensure seamless customer service
• Continuously learn and stay up-to-date with company policies, products, and services

About you

• Candidates must have at least 6 months of call center experience.
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Benefits

• Comprehensive health insurance coverage
• Generous paid time off and holiday leave
• Opportunities for career development and advancement
• Team-building activities and social events
• Discounts on company products and services

About us

AVENSYS CONSULTING INC. is a leading consulting firm specializing in providing innovative solutions to clients across a variety of industries. With a strong focus on customer service and a dynamic team of professionals, we are dedicated to delivering excellence and driving our clients' success.