Customer Service Advisor - CENTRAL MANILA (ONSITE)

AVENSYS CONSULTING INC.; Makati; On-site; PHP 220,000 - 300,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a Customer Service Advisor to join our team in Makati or San Lazaro, Manila. This full-time, onsite role interfaces with customers via calls or online channels to resolve routine concerns and deliver excellent service.

You will handle inquiries, document customer accounts, and maintain knowledge of client products. The ideal candidate has 6+ months in a call center or customer-facing role and demonstrates empathy, multitasking, and professional communication.

Qualifications

• Minimum 6 months call center or customer-facing experience.
• Open to High School graduates, senior high school graduates, college undergraduates, and college graduates.
• Strong communication and computer skills.

Responsibilities

• Handle inbound and outbound calls or online inquiries.
• Provide customer service support and resolve routine concerns.
• Clarify customer requirements and document interactions.
• Greet customers professionally and maintain rapport.
• Maintain knowledge of client products and services and upsell when appropriate.
• Track and document information using the system.

Skills

Call center experience

Customer-facing

Communication skills

Multitasking

Education

High School Diploma

Job description

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC. This is a full-time, onsite opportunity based in Makati or San Lazaro, Manila.

The Customer Service Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending on client requirements. This position provides customer service support and resolution of routine concerns regarding the client's products or services.

What you'll be doing

Essential Functions/Core Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

• Clarify customer requirements, probe for understanding, and use available tools and resources to provide appropriate resolutions.

• Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport.

• Greet customers in a courteous, friendly, and professional manner using established procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work, including properly documenting customer accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services when appropriate.

• Track, document, and retrieve information using the call-tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff when necessary.

What we're looking for

• At least 6 months of call center/BPO experience OR 6 months of customer-facing experience.

• Open to High School Graduates, Senior High School Graduates, College Undergraduates, and College Graduates.

• Courteous and customer-service oriented, with a professional approach to customer interactions.

• Strong computer navigation skills and basic PC knowledge.

• Ability to communicate effectively, both verbally and in writing.

• Dependable, with strong attention to detail.

• Skilled in multitasking and able to adapt quickly to changes.

• Ability to work effectively in a fast-paced, high-production environment.

• Ability to work both independently and as part of a team.

• Demonstrates patience and maintains a pleasant and professional tone in all customer interactions.

• Willing to work on shifting schedules.

• Willing to work onsite in either Makati or San Lazaro, Manila.

About us

AVENSYS CONSULTING INC. is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organization.