Customer Service Advisor - Multichannel Support

Concentrix Philippines; Misamis Oriental; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for the CDO Events 2026 program. The role interfaces with customers via inbound and outbound calls or online channels to provide service support and resolve routine issues.

The position requires a high school diploma with some relevant experience, strong communication, and solid computer skills. Candidates should be dependable, detail-oriented, and capable of multitasking in a fast-paced contact center environment.

Qualifications

• High school diploma or equivalent.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; demonstrate empathy and build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including accurately noting accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Computer skills

Teamwork

Attention to detail

Multitasking

Adaptability

Patience

Independent work

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for the CDO Events 2026 program. The role interfaces with customers via inbound and outbound calls or online channels to provide service support and resolve routine issues.

The position requires a high school diploma with some relevant experience, strong communication, and solid computer skills. Candidates should be dependable, detail-oriented, and capable of multitasking in a fast-paced contact center environment.