Customer Service Advisor - Makati | Flexible Shifts & Growth

Concentrix Philippines; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career development

Health and safety initiatives

Job summary

Concentrix Philippines in Makati City is seeking a Customer Service Advisor to join our One Makati team. This full-time role involves handling inquiries via phone, email, chat, and other channels, delivering accurate information, and ensuring high-quality customer care that supports satisfaction and retention.

You will document interactions in the company system, follow policies, and escalate complex issues to supervisors.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong customer service experience, preferably in a call centre.
• Ability to multitask and work in a fast-paced environment.
• Empathetic, patient approach to handling concerns.
• Proficient with computer systems and basic typing.
• Attention to detail in documentation and records.
• Team player able to follow supervisor instructions.
• Willingness to work flexible shifts including evenings/weekends.

Responsibilities

• Handle inquiries via phone, email, chat, or other channels.
• Provide accurate information about products and services.
• Document all interactions in the company system.
• Follow policies to ensure service quality and compliance.
• Identify and elevate complex issues to supervisors or specialists.
• Maintain a positive attitude and deliver exceptional experiences.
• Contribute to team goals while meeting individual targets.
• Participate in training to improve product knowledge and skills.

Skills

English communication

Customer service

Multitasking

Teamwork

Problem-solving

Education

High school diploma

Tools

CRM software

Typing skills

Job description

Concentrix Philippines in Makati City is seeking a Customer Service Advisor to join our One Makati team. This full-time role involves handling inquiries via phone, email, chat, and other channels, delivering accurate information, and ensuring high-quality customer care that supports satisfaction and retention.

You will document interactions in the company system, follow policies, and escalate complex issues to supervisors.