Join our One Makati team as a Customer Service Advisor. Apply now!

Concentrix Philippines; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career development

Health and safety initiatives

Job summary

Concentrix Philippines in Makati City is seeking a Customer Service Advisor to join our One Makati team. This full-time role involves handling inquiries via phone, email, chat, and other channels, delivering accurate information, and ensuring high-quality customer care that supports satisfaction and retention.

You will document interactions in the company system, follow policies, and escalate complex issues to supervisors.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong customer service experience, preferably in a call centre.
• Ability to multitask and work in a fast-paced environment.
• Empathetic, patient approach to handling concerns.
• Proficient with computer systems and basic typing.
• Attention to detail in documentation and records.
• Team player able to follow supervisor instructions.
• Willingness to work flexible shifts including evenings/weekends.

Responsibilities

• Handle inquiries via phone, email, chat, or other channels.
• Provide accurate information about products and services.
• Document all interactions in the company system.
• Follow policies to ensure service quality and compliance.
• Identify and elevate complex issues to supervisors or specialists.
• Maintain a positive attitude and deliver exceptional experiences.
• Contribute to team goals while meeting individual targets.
• Participate in training to improve product knowledge and skills.

Skills

English communication

Customer service

Multitasking

Teamwork

Problem-solving

Education

High school diploma

Tools

CRM software

Typing skills

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service solutions across multiple industries. We pride ourselves on our commitment to excellence, innovation, and creating a positive workplace culture where our employees can thrive and grow. With a strong presence in Makati City, we are part of a larger international organisation that values diversity, collaboration, and customer-centric solutions.

About the role

We are seeking a Customer Service Advisor to join our One Makati team in Makati City, Metro Manila. This is a full-time position where you will be at the heart of our customer support operations, providing high-quality assistance to our clients. As a Customer Service Advisor, you will play a vital role in maintaining our reputation for excellent customer care whilst contributing to the success of our business objectives. Your work will directly impact customer satisfaction and retention, making this a strategically important role within our organisation.

Key responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy

• Provide accurate information about products and services to resolve customer issues efficiently

• Document all customer interactions and transactions in the company system accurately and thoroughly

• Follow company policies and procedures to ensure consistent service quality and compliance

• Identify and elevate complex issues to supervisors or specialist teams appropriately

• Maintain a positive attitude and deliver exceptional customer experiences in every interaction

• Contribute to team goals and performance metrics whilst maintaining individual targets

• Participate in training programmes to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement

• Excellent verbal and written communication skills in English

• Strong customer service experience, preferably in a call centre or customer support environment

• Ability to multitask and work efficiently in a fast-paced environment

• Patient, empathetic approach to handling customer concerns and complaints

• Proficiency with computer systems and basic typing skills

• Attention to detail and accuracy in documentation and record-keeping

• Ability to work as part of a team and follow instructions from supervisors

• Flexibility to work shifts, including evenings and weekends if required

• Problem-solving mindset with a willingness to go the extra mile for customers

What we offer

At Concentrix Philippines, we are committed to supporting our employees' wellbeing and career development. We offer competitive compensation packages, opportunities for skills development and training, and a supportive work environment where your contributions are valued. We provide health and safety initiatives, employee engagement programmes, and clear pathways for career progression. We believe in recognising and rewarding outstanding performance, and we foster a culture of collaboration and mutual respect. Additionally, we welcome applications from all candidates and encourage you to discuss any adjustments or support you may require during the recruitment process.