Customer Service Advisor I – Talent Connect 2025

cnx; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix is seeking a dedicated Advisor I, Customer Service in Makati to support customers via phone, email, and chat, resolving routine queries and ensuring KPI targets are met.

The role requires a high school diploma with up to six months of relevant experience, strong communication and PC skills, and the ability to work in a fast-paced environment with flexible shifts.

Join a dynamic team delivering quality service and opportunities for growth.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.

Responsibilities

• Meet service KPIs to ensure quality customer service.
• Clarify customer requirements; probe for understanding and resolve issues.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

PC literacy

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is seeking a dedicated Advisor I, Customer Service in Makati to support customers via phone, email, and chat, resolving routine queries and ensuring KPI targets are met.

The role requires a high school diploma with up to six months of relevant experience, strong communication and PC skills, and the ability to work in a fast-paced environment with flexible shifts.

Join a dynamic team delivering quality service and opportunities for growth.