Customer Experience Specialist

cnx; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Makati is seeking a Customer Service Advisor to handle inbound and outbound calls and internet interactions, delivering quality service and resolving routine issues. You will maintain product knowledge, log activities, and aim to meet KPIs while offering additional products or services.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Able to rotate shifts; may vary by country/program.

Responsibilities

• Meet KPIs for service delivered to customers.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously using procedures.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and document accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or senior staff.

Skills

Customer service

Computer skills

Communication

Multitasking

Attention to detail

Teamwork

Flexibility

Patience

Education

High School Diploma

Tools

Call tracking database

Job description

Concentrix in Makati is seeking a Customer Service Advisor to handle inbound and outbound calls and internet interactions, delivering quality service and resolving routine issues. You will maintain product knowledge, log activities, and aim to meet KPIs while offering additional products or services.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment.