Customer Care Pro – ANE 2025

Concentrix; Makati; On-site; PHP 268,000 - 402,000; Full time

Job summary

Concentrix Makati is seeking an Advisor I, Customer Service to interface with customers via inbound/outbound calls or internet-based inquiries. The role focuses on resolving routine problems, maintaining KPI-driven service, and delivering courteous support in a fast-paced environment.

The candidate should have a high school diploma with 3–6 months of related experience, strong communication, and solid PC skills. Shift flexibility and teamwork are essential in this on-site position at Makati.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Excellent courteous customer service orientation.
• Strong written and verbal communication skills.
• Proficient computer navigation and PC knowledge.
• Detail-oriented, dependable, and able to multitask in a fast-paced environment.
• Ability to rotate shifts and adapt to changes.

Responsibilities

• Handle customer inquiries via phone or email per client requirements.
• Meet contractual KPIs and maintain service quality.
• Clarify customer needs and provide effective resolutions.
• Document interactions accurately in the call tracking system.
• Proactively identify opportunities to offer additional products or services.
• Collaborate with team members and escalate when necessary.

Skills

Customer service orientation

Communication skills

PC knowledge

Attention to detail

Multi-tasking

Teamwork

Patience

Adaptability

Education

High school diploma

Job description

Concentrix Makati is seeking an Advisor I, Customer Service to interface with customers via inbound/outbound calls or internet-based inquiries. The role focuses on resolving routine problems, maintaining KPI-driven service, and delivering courteous support in a fast-paced environment.

The candidate should have a high school diploma with 3–6 months of related experience, strong communication, and solid PC skills. Shift flexibility and teamwork are essential in this on-site position at Makati.