Customer Service & Accounting Support – Cebu

Apteum Corp; Cebu City; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

HMO upon regularization

Onsite in IT Park Cebu

Job summary

Apteum Corp in Cebu is seeking a responsive English-speaking Customer Service Specialist for our onsite team at IT Park. You will assist customers via phone, chat, and email, and make outbound calls to follow up on account-related concerns.

Ideal candidates have 2–3 years in customer service, familiarity with invoices, payments, credits, and reconciliations, and strong communication. Australian accounts are a plus; you’ll work with cross-functional teams to resolve issues while delivering

Qualifications

• 2–3 years of customer service experience.
• Familiarity with basic accounting concepts (invoices, payments, credits).
• Experience supporting an Australian account is highly preferred.
• Comfortable making outbound calls.
• Strong communication and problem-solving skills.
• Detail-oriented and able to multitask.

Responsibilities

• Assist customers via phone, chat, and email.
• Make outbound calls to follow up on issues.
• Provide excellent customer service while handling accounting-related queries.
• Coordinate with internal teams to resolve issues promptly.

Skills

Customer service experience

Outbound calling

Communication skills

Problem solving

English fluency

Job description

Apteum Corp in Cebu is seeking a responsive English-speaking Customer Service Specialist for our onsite team at IT Park. You will assist customers via phone, chat, and email, and make outbound calls to follow up on account-related concerns.

Ideal candidates have 2–3 years in customer service, familiarity with invoices, payments, credits, and reconciliations, and strong communication. Australian accounts are a plus; you’ll work with cross-functional teams to resolve issues while delivering