Financial Account Support Specialist — Onsite Cebu

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local customer service company in Cebu City is seeking a dedicated customer service representative to manage high-volume customer interactions via voice, chat, and email. The role involves handling inquiries about transactions and maintaining strict confidentiality of financial data. Candidates should have at least a high school diploma and 1-3 years of experience in customer service. This full-time position offers a great opportunity for those looking to excel in a supportive work environment.

Qualifications

• 1-3 years of experience in customer service.
• Ability to perform customer interactions via voice, chat, or email.
• Familiarity with CRM tools.

Responsibilities

• Handle high-volume customer contacts professionally.
• Respond to inquiries about transactions and services.
• Investigate complaints and provide resolutions.

Skills

Customer Service

Scheduling

Problem Solving

Team Player

Salesforce

Account Management

Financial Literacy

Technical Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma

Job description

A local customer service company in Cebu City is seeking a dedicated customer service representative to manage high-volume customer interactions via voice, chat, and email. The role involves handling inquiries about transactions and maintaining strict confidentiality of financial data. Candidates should have at least a high school diploma and 1-3 years of experience in customer service. This full-time position offers a great opportunity for those looking to excel in a supportive work environment.