Onsite CSR: Financial Accounts Support (Inbound/Outbound)

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cebu City is seeking a customer support specialist to handle inbound and outbound calls for financial accounts, delivering accurate and professional service to clients.

The role requires at least 6 months of customer contact experience, a High School diploma, and B2 English skills, with availability for onsite work and shifting schedules including weekends and holidays.

Qualifications

• 6+ months of Customer Contact Experience (CCE).
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• B2 English communication skills.
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with financial account inquiries and service requests.
• Verify customer information and process transactions accurately.
• Resolve customer concerns and provide appropriate solutions.
• Document calls and update customer records.
• Follow company policies, procedures, and security standards.
• Meet assigned performance and quality targets.

Skills

Customer service

English proficiency

Onsite work

Education

High School Diploma

Job description

Work Avenue and Business Solutions Incorporated in Cebu City is seeking a customer support specialist to handle inbound and outbound calls for financial accounts, delivering accurate and professional service to clients.

The role requires at least 6 months of customer contact experience, a High School diploma, and B2 English skills, with availability for onsite work and shifting schedules including weekends and holidays.