Customer Service Representative

RSD Human Resource Management Consultancy; Makati; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth and professional development

Comprehensive training program

Collaborative and dynamic work environment

Job summary

A recruitment consultancy in Metro Manila is looking for a motivated Customer Service Representative. This role involves providing exceptional service and support via phone, email, or chat, resolving customer inquiries, and collaborating with teams. The ideal candidate has strong communication skills and the ability to handle multiple tasks effectively, with opportunities for career growth and professional development.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.
• Basic knowledge of customer service principles and practices.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and concerns in a timely and professional manner.
• Resolve customer issues and complaints in a fair and courteous way.
• Provide product or service information and recommendations.
• Process orders, returns, and exchanges.
• Meet customer service standards and quality metrics.
• Collaborate with internal teams to resolve complex issues.

Skills

Strong verbal and written communication skills

Ability to empathize with customers and provide effective solutions

Proficient in using Customer Relationship Management (CRM) software

Ability to adapt to changing situations and priorities

Tools

CRM software

Job description

Overview

Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, providing exceptional service and support via phone, email, or chat.

Responsibilities

• Respond to customer inquiries and concerns in a timely and professional manner
• Resolve customer issues and complaints in a fair and courteous way
• Provide product or service information and recommendations
• Process orders, returns, and exchanges
• Meet customer service standards and quality metrics
• Collaborate with internal teams to resolve complex issues

Requirements

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong problem-solving and analytical skills
• Basic knowledge of customer service principles and practices
• Ability to work independently and as part of a team

Skills

• Strong verbal and written communication skills
• Ability to empathize with customers and provide effective solutions
• Proficient in using Customer Relationship Management (CRM) software
• Ability to adapt to changing situations and priorities

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Comprehensive training program
• Collaborative and dynamic work environment