Customer Serivice Representative ( Voice & Nonvoice)

Work-1 Manpower Recruitment Services; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Makati is seeking a customer service professional to respond to inquiries via voice and non-voice channels and to assist customers with product knowledge and issue resolution. The role requires a diploma in a relevant field and 0-2 years of experience, with strong written and verbal communication and the ability to multitask in a fast-paced environment.

Join a team focused on delivering excellent service, maintaining accurate records, and providing timely

Qualifications

• Diploma in a relevant field.
• 0-2 years of experience.
• Strong communication skills, both verbal and written.
• Ability to multitask and handle multiple priorities.
• A positive attitude and dedication to customer satisfaction.
• Comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via voice and non-voice channels.
• Assist customers with product knowledge and issue resolution.
• Maintain accurate customer records and interactions in the database.
• Provide timely feedback to customers on service requests and inquiries.
• Collaborate with team members to enhance the customer experience.

Skills

Strong communication

Education

Diploma in a relevant field

Job description

Description

• Respond to customer inquiries via voice and non-voice channels.
• Assist customers with product knowledge and issue resolution.
• Maintain accurate customer records and interactions in the database.
• Provide timely feedback to customers on service requests and inquiries.
• Collaborate with team members to enhance the customer experience.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 0-2 years of experience.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Responsibilities and Duties: Ability to multitask and handle multiple priorities.
• Qualities and Traits: A positive attitude and a strong dedication to customer satisfaction.
• Working Conditions: Comfortable working in a fast-paced environment.