Guest Experience & Reservations Agent

Shangri-La Group; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking a guest services professional to assist guests with reservations and related inquiries. The role requires working with multiple departments to tailor services and enhance guest experiences, aiming to build loyalty through value-added interactions.

The ideal candidate has hospitality education, about a year of experience, and a passion for customer service. They should be creative, detail-oriented, and enjoy planning memorable guest solutions.

Qualifications

• Bachelor's degree in Hospitality or equivalent.
• Approximately 1 year experience in hospitality preferred.
• Passion for customer service and guest satisfaction.
• Creative and detail-minded for guest-centric solutions.
• Enjoys planning and organizing creative guest experiences.

Responsibilities

• Provide support to guests on reservations and related inquiries.
• Collaborate with departments to deliver best-fit solutions for guests.
• Increase guest loyalty by delivering value-added service.
• Contribute to maximizing business opportunities for the hotel.

Skills

Customer service

Hospitality

Planning & organizing

Creativity

Detail-oriented

Education

Bachelor's degree in Hospitality

Job description

Shangri-La The Fort, Manila is seeking a guest services professional to assist guests with reservations and related inquiries. The role requires working with multiple departments to tailor services and enhance guest experiences, aiming to build loyalty through value-added interactions.

The ideal candidate has hospitality education, about a year of experience, and a passion for customer service. They should be creative, detail-oriented, and enjoy planning memorable guest solutions.