Customer Retention Associate

Seller's Hub Inc.; Cavite City; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Performance Bonus

HMO

Company Car

Company Social Events

Employee Assistance Program

Job Training

Mentorship Program

Professional Development

Birthday Leave

Maternity & Paternity Leave

Job summary

Seller’s Hub, Inc. is seeking a Repeat Contact Associate / Customer Retention Associate to drive follow-ups, engage customers, and convert high-intent leads into sales. You will use chat and outbound calls to reconnect with recent buyers and sustain revenue growth.

Based in Cavite, this on-site role emphasizes proactive communication, fast response times, and personalized outreach. Ideal candidates have strong sales instincts, excellent written and verbal skills, and comfort with outbound

Qualifications

• High school diploma or college graduate; undergraduates welcome.
• Strong written and verbal communication; Taglish-friendly.
• Comfortable with outbound calling and direct customer engagement.
• Experience in sales, customer service, or e-commerce is a plus.
• Sales-driven with good closing and persuasion skills.
• Detail-oriented with data tracking ability.
• Able to work in a fast-paced, target-driven environment.

Responsibilities

• Lead Follow-Up & Conversion: follow-ups via text, chat and outbound calls to hot, warm, and high-intent leads; re-engage non-purchasers; proactive outreach to maximize sales opportunities.
• Upsell & Cross-Sell Execution: recommend products based on purchase history; promote bundles and upgrades; maximize AOV.
• Inquiry Handling: respond clearly via chat and calls; handle objections; provide product knowledge and recommendations.
• Retention Campaign Execution: follow-up campaigns via chat and outbound calls; support broadcast campaigns; ensure timely messaging.
• Data Tracking & Reporting: track responses and outcomes; update CRM with data; identify and escalate insights for strategy.

Skills

Communication

Outbound calling

Sales

Customer service

Data tracking

Education

High school diploma / college degree

Tools

CRM systems

MS Excel

Job description

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

• Performance Bonus

Insurance Health & Wellness

• HMO

Others

• Company Car, Company Social Events

Professional Development

• Employee Assistance Program, Job Training, Mentorship Program, Professional Development
• Birthday Leave, Maternity & Paternity Leave

Repeat Contact Associate / Customer Retention Associate

Are you a proactive communicator with a strong sales mindset? Seller’s Hub, Inc. is looking for a Repeat Contact Associate / Customer Retention Associate who will focus on follow-ups, outbound calling, customer engagement, and revenue generation by converting high-intent and repeat customers.

About Us:

Seller’s Hub, Inc. is a retail e-commerce company offering life-changing products — from health and wellness to garments. We value character, teamwork, and a passion for growth.

Lead Follow-Up & Conversion

• Conduct timely follow-ups via text, chat and outbound calls to hot, warm, and high-intent leads
• Re-engage customers who showed interest but did not complete purchase
• Ensure fast response time and proactive outreach to maximize sales opportunities
• Build relationships with recent and repeat customers through chat and voice communication
• Personalize communication based on customer behavior and segment
• Maintain consistent and strategic follow-up cadence

Upsell & Cross-Sell Execution

• Recommend products based on customer purchase history
• Promote bundles, upgrades, and complementary items
• Maximize Average Order Value (AOV)

Inquiry Handling

• Respond to customer inquiries clearly and efficiently via chat and calls
• Handle objections and guide customers toward purchase decisions
• Provide accurate product knowledge and recommendations

Retention Campaign Execution

• Execute follow-up campaigns through chat and outbound calling efforts
• Support broadcast campaigns through targeted engagement
• Ensure proper timing and messaging alignment

Data Tracking & Reporting

• Track customer responses and interaction outcomes (calls and chat)
• Update CRM systems with accurate and complete data
• Provide feedback on customer behavior and objections
• Follow segmentation guidelines (Hot, Warm, Cold, Repeat, High Value)
• Identify potential repeat and high-value customers
• Escalate insights for strategy improvement

Qualifications:

• At least high school, senior high school, or college graduate (undergraduates are welcome)
• Strong written and verbal communication skills (Taglish-friendly)
• Comfortable doing outbound calling and direct customer engagement
• Experience in sales, customer service, or e-commerce is a plus
• Sales-driven with strong closing and persuasion skills
• Comfortable handling objections and building customer trust
• Detail-oriented with ability to track and update data
• Able to work in a fast-paced, target-driven environment

Deployment: Brgy. Hugo Perez, Trece Martires City, Cavite and Brgy. Lapidario Trece Martires City, Cavite