Customer Engagement Associate

Seller's Hub Inc.; Cavite City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance Bonus

Company Social Events

Job Training

Professional Development

Job summary

Seller’s Hub, Inc. is seeking a Customer Engagement Associate to strengthen customer relationships and drive repeat purchases through chat, text, and outbound calls.

You will engage new and existing customers, personalize interactions, and support upsell opportunities in a fast-paced e-commerce environment. Ideal candidates have 1–3 years of relevant experience, strong communication skills, and a customer-focused mindset.

Qualifications

• At least high school, senior high school, or college graduate (undergraduates are welcome).
• Strong communication and interpersonal skills.
• Comfortable engaging customers through chat and outbound calls.
• Experience in customer service, sales, or e-commerce is an advantage.
• Customer-focused with a positive attitude.
• Organized and detail-oriented.
• Able to work in a fast-paced environment.

Responsibilities

• Connect with customers through chat, text, and outbound calls
• Build strong relationships with recent and existing customers
• Maintain regular communication to encourage customer loyalty and repeat purchases
• Personalize customer interactions based on customer needs and behavior
• Follow up with customers regarding inquiries, orders, and previous purchases
• Re-engage customers who have shown interest in products
• Upsell and cross-sell opportunities by recommending products, bundles, and upgrades
• Handle inquiries promptly and professionally
• Maintain accurate records of customer interactions and outcomes in CRM
• Share customer insights with the team

Skills

Communication skills

Interpersonal skills

Chat & outbound calls

Customer service experience

Sales knowledge

Organized & detail-oriented

Fast-paced environment adaptability

Education

High school / Senior high / college graduate

Job description

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Others

Company Social Events

Professional Development

Job Training, Professional Development

Read More

Are you passionate about building customer relationships and creating positive customer experiences? Seller’s Hub, Inc. is looking for a Customer Engagement Associate who will focus on customer communication, follow-ups, repeat purchases, and sales growth through meaningful customer engagement.

About Us:

Seller’s Hub, Inc. is a retail e-commerce company offering life-changing products — from health and wellness to garments. We value character, teamwork, and a passion for growth.

• Connect with customers through chat, text, and outbound calls
• Build strong relationships with recent and existing customers
• Maintain regular communication to encourage customer loyalty and repeat purchases
• Personalize customer interactions based on customer needs and behavior

Customer Follow-Up

• Follow up with customers regarding their inquiries, orders, and previous purchases
• Re-engage customers who have shown interest in our products
• Ensure customers receive timely assistance and support

Upsell & Cross-Sell Opportunities

• Recommend products that match customer needs and preferences
• Introduce bundles, upgrades, and complementary products
• Help customers discover additional products that provide value

Inquiry Handling & Customer Support

• Respond to customer questions promptly and professionally
• Handle concerns and objections effectively
• Provide product information and recommendations to improve customer experience

Data Tracking & Reporting

• Maintain accurate records of customer interactions and outcomes
• Update CRM and customer databases regularly
• Share customer insights and feedback with the team

Qualifications:

• At least high school, senior high school, or college graduate (undergraduates are welcome)
• Strong communication and interpersonal skills
• Comfortable engaging customers through chat and outbound calls
• Experience in customer service, sales, or e-commerce is an advantage
• Customer-focused with a positive attitude
• Organized and detail-oriented
• Able to work in a fast-paced environment

Why Join Us:

• Competitive salary + performance incentives
• Full-time employment with benefits
• Paid training and career growth opportunities
• Dynamic and supportive team environment