Customer Renewals & Retention Representative | BPO Sales - Night Shift, Ortigas

Acquire Intelligence; Eastern Manila District; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties with majorGive

Value Awards

Internal promotions

14th Month Pay

Employee Referral Program

Paid Time-Off credits

Birthday Leave

Job summary

Acquire Intelligence in Ortigas, Pasig City, is seeking a Customer Renewals & Retention Representative to support telecom clients. The role focuses on renewals, outbound sales, and customer care, leveraging existing relationships to extend subscriptions and upsell where appropriate.

You will work night shifts onsite, develop CRM records, qualify opportunities, and coordinate with Account Managers to ensure smooth renewals.

Qualifications

• 1+ year in BPO/contact-center sales, retention, renewals, or customer acquisition.
• Confident English communication, active listening, objection handling, and customer rapport.
• Comfortable with outbound calls, targets, and consistent follow-up.
• Able to maintain accurate CRM records and coordinate handoffs.

Responsibilities

• Renewal conversations with existing customers and identify renewal opportunities.
• Outbound calls and tailored emails to customers and prospects.
• Log activity and follow-ups in CRM; meet call, email, meeting, and pipeline targets.

Skills

BPO sales

Outbound calls

Active listening

CRM

Customer retention

English communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CRM systems

Job description

Customer Renewals & Retention Representative | BPO Sales (20k basic + Up to 20k Monthly Incentives)

Ortigas, Pasig City | Night Shift • Onsite | Full Time

Got experience saving customers, supporting renewals, or hitting sales targets in a BPO? This role is built around those skills. Help existing customers explore relevant telecommunications solutions while using confident outbound calls and follow-ups to create new business opportunities.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

Bring your contact-center sales or retention experience to a telecom-focused role. You’ll talk to existing customers and prospects, uncover needs, respond to concerns, support renewal conversations, and connect qualified customers with Account Managers. Good listening, persuasion, follow-up, and consistent sales activity matter here.

WHAT YOU’LL DO

Renewal & Customer Conversations

• Reach existing customers to explore service renewal needs and potential solutions.

• Build trust, understand concerns, and respond to objections with clear business value.

• Follow up consistently so customer opportunities do not stall.

Outbound Sales & Qualification

• Make outbound calls and send tailored emails to customers and prospects.

• Ask effective discovery questions and identify qualified sales or renewal opportunities.

• Schedule meetings and provide Account Managers with accurate customer context.

CRM & Performance

• Log activity, customer records, and follow-ups accurately in the CRM.

• Work toward call, email, meeting, and pipeline targets while coordinating with the sales team.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO/contact-center sales, retention, renewals, or customer acquisition experience.

• Confident English communication, active listening, objection handling, and customer rapport.

• Comfortable with outbound calls, targets, and consistent follow-up.

• Able to maintain accurate CRM records and coordinate customer handoffs.

Good-to-Haves

• Telecom or subscription-renewal experience.

• Salesforce, lead qualification, or Account Manager handoff exposure.

• Bachelor’s degree or equivalent professional experience.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards — we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!