Telesales (Retention/Tagalog Account)

Rz Ecommerce Corporation; San Jose; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary package

Incentives based on KPI performance

Travel incentives

13th Month Pay and government benefits

Health and Life insurance

Job summary

Rz Ecommerce Corporation is seeking a Telesales Representative (Retention Account) in San Jose Del Monte, Bulacan to re-engage existing and inactive customers, drive repeat purchases, and grow customer lifetime value through proactive follow-ups and retention strategies.

You will follow scripts, hit daily targets, maintain call logs, and collaborate with the Retention Team Leader to deliver excellent service while building long-term loyalty.

Qualifications

• Basic understanding of the sales process and customer handling.
• Excellent communication, persuasion, and follow-up discipline.
• High level of ownership, consistency, and accountability.

Responsibilities

• Execute outbound calls, messages, and follow-ups to existing and inactive customers.
• Drive repeat purchases and customer reactivation through persuasive communication.
• Build and maintain strong customer relationships that encourage long-term loyalty.
• Address customer concerns, objections, and feedback with professionalism and empathy.
• Implement and promote retention campaigns, offers, and brand initiatives.
• Consistently follow up to close sales opportunities and hit daily targets.
• Maintain accurate daily sales reports, call logs, and performance trackers.
• Update hourly sales tracking sheets to monitor productivity and results.
• Collaborate closely with the Retention Team Leader to achieve team targets.
• Ensure high customer satisfaction and service excellence in every interaction.
• Strictly follow company sales scripts, systems, and compliance standards.

Skills

Sales process understanding

Communication skills

Persuasion

Follow-up discipline

Ownership & accountability

Resilience

Education

High School diploma or equivalent

Job description

Sales San Jose Del Monte, Bulacan Full-Time Competitive

Full-Time

About This Role

The Telesales Representative (Retention Account) plays a critical role in driving sustainable revenue by re-engaging existing and inactive customers. This role focuses on maximizing customer lifetime value through consistent follow-ups, relationship-building, and execution of high-converting retention strategies.You are not just selling—you are building long-term customer relationships that strengthen brand loyalty and repeat business.

What You'll Do

• Execute outbound calls, messages, and follow-ups to existing and inactive customers
• Drive repeat purchases and customer reactivation through persuasive communication
• Build and maintain strong customer relationships that encourage long-term loyalty
• Address customer concerns, objections, and feedback with professionalism and empathy
• Implement and promote retention campaigns, offers, and brand initiatives
• Consistently follow up to close sales opportunities and hit daily targets
• Maintain accurate daily sales reports, call logs, and performance trackers
• Update hourly sales tracking sheets to monitor productivity and results
• Collaborate closely with the Retention Team Leader to achieve team targets
• Ensure high customer satisfaction and service excellence in every interaction
• Strictly follow company sales scripts, systems, and compliance standards

What We're Looking For

• At least High School or Senior High School Graduate
• Male or Female, 25–45 years old
• Basic understanding of the sales process and customer handling
• Strong computer literacy and ability to navigate sales tools
• Excellent communication, persuasion, and follow-up discipline
• High level of ownership, consistency, and accountability
• Ability to handle rejection and remain results-driven under pressure
• With experience in the same role or a related field is an advantage but not required

What You'll Get

• Competitive salary package
• Performance-driven cash incentives based on your KPI performance
• Travel incentives (local and international)
• Complete government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay)
• Health and Life insurance coverage to support your well-being
• Clear career growth opportunities within a fast-scaling company
• Continuous coaching and development under strong leadership
• A values-driven work environment aligned with integrity, excellence, and ownership
• A team that prioritizes people, growth, and long-term success
• Engaging company events that foster team bonding, recognition, and celebration
• Special employee gifts and recognition programs, including maternity and paternity gifts, birthday gifts, and event-based gifts for occasions like Mother’s Day, Father’s Day, Valentine’s Day and Christmas Basket.