Customer Relations Services Representative | Iloilo

The SM Store (SM Mart Inc.); Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Iloilo City is seeking a Customer Relations Service supervisor to oversee the CRS operation and provide administrative support as directed by the immediate supervisor.

The role requires enforcing CRS Division regulations, responding to incidents, assisting investigations, and ensuring proper handling and reporting of items left by customers or employees within the store.

Qualifications

• Graduate of any Bachelor's Degree.
• Preferably at least 1 year of work experience in any field.

Responsibilities

• Oversee the Customer Relations Service (CRS) operation and provide administrative support as directed by the immediate superior.
• Ensure strict implementation of all company regulations and directions coming from the CRS Division.
• Respond to incidents and execute emergency programs in the branch.
• Assist in the conduct of an investigation.
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.

Education

Bachelor's Degree

Job description

Job Function:

Responsible in overseeing the Customer Relations Service operation of the store and provide administrative support to the department as directed by her/ his immediate superior.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division

• Respond to incidents and execute emergency programs in the branch

• Assist in the conduct of an investigation

• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications

• Graduate of any Bachelor's Degree

• Preferably At least with 1 year of work experience in any field