Customer Relations Service Representative | Cagayan de Oro

The SM Store (SM Mart Inc.); Cagayan de Oro; On-site; PHP 167,000 - 290,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a CRS Operations Assistant to oversee CRS activities in the store and provide administrative support to the department head. The role involves enforcing CRS regulations, responding to incidents, and assisting with investigations to ensure safety and compliance.

Applicants should hold a Bachelor's degree and preferably have at least 1 year of work experience in any field. The position is based in the store location and requires on-site presence.

Qualifications

• Graduate of a Bachelor's Degree.
• Preferably at least 1 year of work experience in any field.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division.
• Respond to incidents and execute emergency programs in the branch.
• Assist in the conduct of an investigation.
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.

Education

Bachelor's Degree

Job description

Job Function:

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/his immediate superior.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division

• Respond to incidents and execute emergency programs in the branch

• Assist in the conduct of an investigation

• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications

• Graduate of any Bachelor's Degree

• Preferably At least with 1 year of work experience in any field