Customer Relations Service Representative | Bataan

The SM Store (SM Mart Inc.); Bataan; On-site; PHP 240,000 - 300,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a CRS operations supervisor to oversee store CRS workflows and provide essential administrative support to the department.

You will ensure compliance with company regulations, respond to incidents, support investigations, and manage handling/reporting of items left by customers or employees. A bachelor's degree and at least 1 year of experience are required.

Qualifications

• Bachelor's degree required.
• At least 1 year of work experience.
• Ability to oversee CRS operations and administrative tasks.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division.
• Respond to incidents and execute emergency programs in the branch.
• Assist in the conduct of an investigation.
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.

Skills

Administrative oversight

Regulatory compliance

Emergency response

Investigations support

Education

Bachelor's Degree

Job description

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field