Customer Relations Service Representative | Baguio

The SM Store (SM Mart Inc.); Tili; On-site; PHP 180,000 - 240,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a CRS Operations Assistant to oversee the CRS operations of the store and provide administrative support to the department as directed by the supervisor.

Responsibilities include enforcing company regulations from the CRS Division, responding to incidents, assisting investigations, and ensuring proper handling and reporting of Items Left by Customers / Employees.

Qualifications

• Graduate of any Bachelor's Degree.
• Preferably at least 1 year of work experience in any field.

Responsibilities

• Oversee the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior.
• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Education

Bachelor's degree

Job description

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field