Customer Relations Service Representative | Santo Tomas

The SM Store (SM Mart Inc.); Santo Tomas; On-site; PHP 201,000 - 312,000; Full time

Job summary

The SM Store in Santo Tomas, Batangas is hiring a CRS Operations Overseer to provide administrative support to the CRS Division and to oversee the branch’s CRS activities. You will ensure compliance with company regulations and directions from the CRS Division, and support daily store operations.

You will respond to incidents, participate in emergency programs, assist in investigations, and ensure proper handling and reporting of items left by customers or employees. The role is on-site.

Qualifications

• Bachelor's Degree required.
• Preferably with 1 year of work experience in any field.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Skills

1 year experience

Education

Bachelor's Degree

Job description

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field