Customer Service Representative - CSR | Baguio Site!

Work Avenue and Business Solutions Incorporated; Baguio; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to handle inbound calls, assist with account inquiries, billing concerns, and product information. You will document interactions and escalate complex issues while maintaining professionalism.

The role requires excellent English communication skills, strong customer service and problem-solving abilities, basic computer knowledge, and the flexibility to work shifting schedules, including weekends and

Qualifications

• High school graduate or college graduate.
• Excellent English communication skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Basic computer knowledge and typing proficiency.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to work onsite at our Baguio Site.
• Ability to work independently and as part of a team.
• Positive attitude, adaptability, and willingness to learn.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Respond to inquiries regarding products, services, accounts, billing, and general concerns.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.
• Escalate unresolved or complex issues to the appropriate department.
• Meet or exceed key performance metrics, including quality and productivity.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and processes to provide accurate information.

Skills

Excellent English communication

Customer service

Problem-solving

Basic computer knowledge

Typing proficiency

Shift work flexibility

Teamwork

Positive attitude

Education

High School Diploma

College Degree

Job description

As a Customer Service Representative, you will be responsible for handling inbound customer calls to assist customers with account inquiries, billing concerns, product or service information, order status, troubleshooting, and issue resolution. You will accurately document customer interactions, provide timely solutions, and elevate complex concerns when necessary while maintaining professionalism and meeting company performance standards.

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Respond to customer inquiries regarding products, services, accounts, billing, and general concerns.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.
• Escalate unresolved or complex issues to the appropriate department.
• Meet or exceed key performance metrics, including quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and processes to provide accurate information.

Qualifications

• At least a High School Graduate (Senior High School Graduate preferred) or College Graduate.
• Previous call center experience is an advantage but not required.
• Excellent English communication skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Basic computer knowledge and typing proficiency.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite at our Baguio Site.
• Ability to work independently and as part of a team.
• Positive attitude, adaptability, and willingness to learn.