Customer Relations Associate

Henry Transportation Services; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Henry Transportation Services in the Philippines is seeking a customer service professional to assist customers with inquiries and provide information about products and services. You will help build lasting relationships through clear and courteous communication.

In this role you will support the sales team by delivering exceptional service and resolving issues promptly. You will identify customer needs and offer tailored solutions, while documenting interactions to improve service delivery and

Qualifications

• College graduate required.
• 1-2 years of customer service experience preferred.
• Proficient in verbal and written communication.
• Strong interpersonal and relationship-building skills.
• Creative problem-solving abilities.
• High attention to detail and teamwork orientation.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and provide product/service information.
• Build and maintain strong customer relationships through effective communication.
• Support sales teams by delivering excellent service and resolving issues.
• Identify customer needs and propose tailored solutions.
• Document interactions to improve service delivery and follow-up.

Skills

Verbal communication

Written communication

Interpersonal skills

Creative problem-solving

Education

Bachelor's degree

Job description

Description

• Assist customers with inquiries and provide information about products and services.
• Build and maintain strong customer relationships through effective communication.
• Support sales teams by providing exceptional customer service and issue resolution.
• Identify customer needs and work towards providing tailored solutions.
• Document customer interactions to enhance service delivery and follow-up.

Requirements

• Educational Qualifications: College graduate
• Experience Level: 1-2 years of customer service experience preferred
• Skills and Competencies: Proficient in verbal and written communication
• Skills and Competencies: Strong interpersonal and relationship-building skills
• Skills and Competencies: Creative problem-solving abilities
• Qualities and Traits: High attention to detail and teamwork orientation
• Working Conditions: Ability to work in a fast-paced environment