Customer Service Representative

Metacom Careers; Metro Manila; Vor Ort; PHP 240.000 - 300.000; Vollzeit

Zusammenfassung

Metacom Careers is seeking an entry-level Customer Support representative in Metro Manila. You will provide exceptional service across multiple channels, respond promptly to inquiries, and maintain a positive, empathetic attitude toward customers.

You will document interactions in the database, help update FAQs, and work in a fast-paced environment. A Bachelor's degree is preferred and strong communication skills are essential.

Qualifikationen

• Bachelor’s degree in a relevant field preferred.
• Entry-level (0–2 years) experience.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Team player with a customer-oriented mindset.

Aufgaben

• Provide exceptional customer service through various communication channels.
• Respond promptly to customer inquiries and resolve issues effectively.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document customer interactions accurately in the database.
• Assist in keeping customer support documents and FAQs updated.

Kenntnisse

Verbal communication

Written communication

Fast-paced environment

Problem-solving

Attention to detail

Team player

Customer-oriented mindset

Ausbildung

Bachelor's degree in a relevant field

Jobbeschreibung

• Provide exceptional customer service through various communication channels
• Respond promptly to customer inquiries and resolve issues effectively
• Maintain a positive, empathetic, and professional attitude toward customers
• Document customer interactions accurately in the database
• Assist in keeping customer support documents and FAQs updated
  

Description

• Provide exceptional customer service through various communication channels
• Respond promptly to customer inquiries and resolve issues effectively
• Maintain a positive, empathetic, and professional attitude toward customers
• Document customer interactions accurately in the database
• Assist in keeping customer support documents and FAQs updated
  

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong verbal and written communication skills
• Skills and Competencies: Ability to work in a fast-paced environment
• Qualities and Traits: Strong problem-solving skills and attention to detail
• Qualities and Traits: Team player with a customer-oriented mindset