Customer Relations Assistant (Makati Main Branch)

China Bank Group; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

China Bank Group is seeking a Staff Customer Relations Assistant at the Makati Main Branch to assist clients with opening and closing accounts, and to guide them through savings and investment products while ensuring proper documentation and procedures are followed.

The role emphasizes delivering excellent customer service, maintaining strong client relationships, and reporting onsite at the Makati Head Office in Manila. Fresh graduates are welcome to apply for a probationary position.

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism.
• Open and close accounts while ensuring compliance with standard operating procedures.
• Provide clear guidance on savings and investment products.
• Deliver excellent customer service and build strong client relationships.

Skills

Strong communication and interpersonal

Education

Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent

Job description

Staff Customer Relations Assistant (Makati Main Branch) Makati Head Office, Bel-air, City Of Makati, Metro Manila, National Capital Region ( Ncr ), Philippines Probationary

Job Description

As a Customer Relations Assistant (CRA) , you’ll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands‑on training to help you succeed in your role
• Opportunities to build a career in banking and financial servicesA culture that prioritizes teamwork, integrity, and client satisfaction

Job Snapshot

Updated Date

09-14-2026

Job ID

JOB_1521

Location

Location Makati Head Office, Bel-air, City Of Makati, Metro Manila, National Capital Region ( Ncr ), Philippines