Customer Relations Assistant

China Bank Group; Philippines; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

China Bank Group in Mandaue City, Cebu, Philippines is seeking a Customer Relations Assistant to guide clients through opening and closing accounts and to explain savings and investment products. You will handle daily transactions with accuracy and provide courteous service.

This entry-level role emphasizes compliance, strong communication, and building lasting client relationships while working onsite at the Cebu branch.

Qualifications

• Bachelor’s degree in finance, accounting, banking, business administration, management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite in Mandaue City, Cebu.
• Amenable to work within Mandaue City, Cebu.

Responsabilités

• Handle day-to-day financial transactions with accuracy and professionalism
• Assist clients with deposits, withdrawals, bills, and loan payments
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

Connaissances

Communication skills

Interpersonal skills

Willingness to report onsite

Formation

Bachelor’s degree or equivalent

Description du poste

Cebu-Mandaue North Road Branch, Basak, City Of Mandaue, Cebu, Region 7 ( Central Visayas ), Philippines

Job Description

About You & the Role

As a Customer Relations Assistant (CRA), you’ll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Assist clients with deposits, withdrawals, bills, and loan payments
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite
• Amenable to work within Mandaue City, Cebu

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands-on training to help you succeed in your role
• Opportunities to build a career in banking and financial services
• A culture that prioritizes teamwork, integrity, and client satisfaction