Customer Relations Assistant (Baguio Branch)

China Bank Group; Baguio; On-site; PHP 180,000 - 240,000; Full time

Job summary

China Bank Group in Baguio City is seeking a Staff Customer Relations Assistant to support customers at the Baguio Branch. You will help clients open and close accounts, explain savings and investment options, and ensure documentation is completed accurately and efficiently.

You will work onsite in Baguio, interact with clients, and aim to deliver a high level of service while adhering to bank procedures. Fresh graduates are welcome as the role emphasizes learning, growth, and teamwork within a

Qualifications

• Strong communication and interpersonal skills.
• Willingness to report onsite in Baguio.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism.
• Open and close accounts while ensuring compliance with standard operating procedures.
• Provide clear guidance on savings and investment products.
• Deliver excellent customer service and build strong client relationships.

Skills

Communication

Interpersonal skills

Onsite reporting

Education

Bachelor's in Finance or related field

Job description

Staff Customer Relations Assistant (Baguio Branch) Baguio City, Andres Bonifacio, City Of Baguio, Benguet, Cordillera Administrative Region ( Car ), Philippines 0 - 1 Years Probationary

Job Description

About You & the Role

As a Customer Relations Assistant (CRA) , you’ll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism


• Open and close accounts while ensuring compliance with standard operating procedures


• Provide clear guidance on savings and investment products


• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported


• Transactions are processed efficiently and error-free


• Accounts are opened and closed smoothly with complete documentation


• You demonstrate strong communication skills and a customer-first mindset


• You grow into a trusted representative of the bank

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent


• Fresh graduates are encouraged to apply


• Strong communication and interpersonal skills


• Willingness to report onsite


• Amenable to work in Baguio

What You Can Expect Here

• A supportive environment that values learning and growth


• Hands-on training to help you succeed in your role


• Opportunities to build a career in banking and financial services


• A culture that prioritizes teamwork, integrity, and client satisfaction

Job Snapshot

Updated Date

10-30-2026

Job ID

JOB_1750

Department

Baguio City Branch

Location