Customer Relations Assistant (Pasay - Roxas Blvd. Branch)

China Bank Group; Pasay; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

China Bank Group is seeking a Customer Relations Assistant to support clients at the Pasay branch. You will help clients open and close accounts, guide them through savings and investment products, and ensure all documentation is properly completed.

You will deliver excellent customer service, build strong client relationships, and maintain compliance with standard operating procedures. Fresh graduates are welcome, and onsite work is required at the branch.

Qualifications

• Bachelor's/College degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism.
• Open and close accounts while ensuring compliance with standard operating procedures.
• Provide clear guidance on savings and investment products.
• Deliver excellent customer service and build strong client relationships.

Skills

Strong communication

Interpersonal skills

Customer service

Onsite reporting

Education

Finance/Accounting/Banking/Business Admin degree

Job description

Permanent

Job Description

As a Customer Relations Assistant (CRA) , you'll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor's/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands-on training to help you succeed in your role
• Opportunities to build a career in banking and financial services
• A culture that prioritizes teamwork, integrity, and client satisfaction

Job Snapshot

Updated Date

09-30-2026

Job ID

JOB_1603

Department

Pasay - Roxas Boulevard Branch