Customer Relations Assistant (Arnaiz Ave. Branch)

China Bank Group; Manila; On-site; PHP 180,000 - 260,000; Full time

Job summary

China Bank Group is seeking a Customer Relations Assistant in Manila to support clients with banking needs, including opening and closing accounts and offering guidance on savings and investments. You will gain hands-on experience in branch operations while building a foundation for a banking career.

The role emphasizes customer service, attention to detail, and effective communication as you work onsite in a fast-paced branch environment.

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or a related field.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Detail-oriented with a strong customer-service mindset.
• Willing to work onsite.

Responsibilities

• Assist clients with account opening, closing, and other day-to-day banking transactions.
• Provide clear information on savings and investment products.
• Ensure transactions and documents are complete, accurate, and properly processed.
• Deliver professional and attentive service to clients.
• Build positive relationships by understanding and responding to client needs.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Customer-service mindset

Willing to work onsite

Education

Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or related field

Job description

Arnaiz Avenue Branch, San Lorenzo, City Of Makati, Metro Manila, National Capital Region ( Ncr ), Philippines

Job Description

About You & the Role

You enjoy helping people, communicating clearly, and making sure things are done right. As a Customer Relations Assistant (CRA),you’ll support clients with their banking needs, from opening and closing accounts to providing guidance on savings and investment products. You’ll gain hands-on experience in branch operations while building strong foundations for a career in banking.

What You Will Be Doing

• Assist clients with account opening, closing, and other day-to-day banking transactions
• Provide clear information on savings and investment products
• Ensure transactions and documents are complete, accurate, and properly processed
• Deliver professional and attentive service to clients
• Build positive relationships by understanding and responding to client needs

What Success Looks Like

• Clients feel welcomed, well-assisted, and confident in the service they receive
• Transactions and account requests are completed accurately and efficiently
• Documentation meets established requirements and procedures
• You communicate confidently and handle client concerns professionally
• You steadily build your knowledge of banking products, processes, and customer service

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or a related field
• Fresh graduates are encouraged to apply
• Good communication and interpersonal skills
• Detail-oriented with a strong customer-service mindset
• Willing to work onsite

What You Can Expect Here

• Hands-on training and practical banking experience
• A supportive environment where you can learn and grow
• Exposure to customer service, banking products, and branch operations
• Opportunities to build your skills and develop your career in banking