Customer Relations Assistant

China Bank Group; Davao City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on experience

Collaborative environment

Career advancement

Job summary

China Bank Group in the Philippines seeks a Customer Relations Assistant to help clients open and maintain deposit accounts, handle inquiries, and ensure accurate processing of banking transactions. The role focuses on branch operations, customer service, and account management as a foundation for a banking career.

The successful candidate will verify client information, manage documentation, and assist with service requests, while adhering to regulatory and security standards.

Qualifications

• Bachelor's degree in any business-related field.
• Strong communication and customer service skills.
• Attention to detail and documentation accuracy.
• Good analytical and organizational abilities.
• Proficient in Microsoft Office applications.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist customers with account opening, maintenance, and inquiries.
• Verify client information to ensure documentary requirements are complete and compliant.
• Process account updates, customer information changes, and service requests.
• Support onboarding by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch staff to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.

Skills

Communication skills

Customer service

MS Office

Analytical skills

Organizational skills

Education

Bachelor's degree in any business-related course

Fresh graduates welcome

Job description

0 - 3 Years

Permanent

Job Description

AboutYou & the Role

Youare customer-focused, detail-oriented, and passionate about deliveringexcellent banking services. As a Customer Relations Assistant (CRA), you willhelp clients open and maintain deposit accounts, assist with account-relatedtransactions, and ensure that banking processes are completed accurately andefficiently. This role is an excellent opportunity to build expertise in branchoperations, customer service, and account management while developing a strongfoundation for a banking career.

WhatYou Will Be Doing

• Assist customers with account opening, accountmaintenance, and account-related inquiries.
• Verify client information and ensure documentaryrequirements are complete and compliant.
• Process account updates, customer informationchanges, and other service requests.
• Support the onboarding of new clients byproviding accurate product and service information.
• Handle account documentation, records management,and transaction processing.
• Coordinate with branch personnel to ensure smoothcustomer service and operational support.
• Adhere to bank policies, security standards, andregulatory requirements.

WhatSuccess Looks Like

• Customer accounts and service requests areprocessed accurately and on time.
• Documentation and records are complete,organized, and compliant with bank requirements.
• Customers receive prompt, professional, andhelpful assistance.
• Operational and regulatory standards areconsistently met.
• Strong relationships are built with customersthrough quality service and attention to detail.

Qualifications

• Bachelor's degree in any business-related courseor equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handledocumentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.

WhatYou Can Expect Here

• Comprehensive training in branch operations andaccount management.
• Hands-on experience in customer relations,banking products, and compliance processes.
• A collaborative environment that supportslearning and professional growth.
• Opportunities to expand your banking knowledgeand explore career advancement paths.
• Meaningful interactions that help customersachieve their financial goals.

Job Snapshot

Updated Date

10-13-2026

Job ID

JOB_1677

Department

Mindanao Region - Area I - Office of the Area Head

Location