Customer Expert (Silver City-1 years exp)

Tap Growth ai; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tap Growth ai in Pasig, Philippines, is seeking a Customer Expert to provide outstanding customer support from the office. You will handle inquiries through various channels, troubleshoot issues, and build strong customer relationships to drive loyalty.

Ideal candidates have at least 1 year in customer service, strong communication skills, and proficiency with CRM software and MS Office. This is an in-office role based in Pasig.

Qualifications

• Minimum 1 year of experience in customer service or related field.
• Strong verbal and written communication skills.
• Able to work under pressure in a fast-paced environment.
• Proficient with CRM software and Microsoft Office Suite.

Responsibilities

• Provide outstanding support to customers via channels.
• Address inquiries promptly and professionally.
• Troubleshoot issues and offer effective solutions.
• Build relationships to foster loyalty.
• Collaborate with team to improve service processes.
• Gather feedback to identify improvement areas.

Skills

Customer service

Communication

MS Office

CRM software

Tools

CRM software

MS Office

Job description

We're Hiring: Customer Expert!

We are seeking a dedicated and knowledgeable Customer Expert to join our team in Pasig, Philippines. The ideal candidate will have a passion for delivering exceptional customer service and possess the skills to effectively address customer inquiries, resolve issues, and enhance overall customer satisfaction.

Location

Pasig, Philippines

Work Mode

Work from Office

Role

Customer Expert

What You'll Do:

• Provide outstanding support to customers through various channels.
• Handle customer inquiries promptly and professionally.
• Troubleshoot issues and provide effective solutions.
• Build strong relationships with customers to foster loyalty.
• Collaborate with team members to improve service processes.
• Gather feedback to identify areas for improvement.

What We're Looking For:

• Minimum of 1 years of experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure in a fast-paced environment.
• Proficient in using CRM software and Microsoft Office Suite.
• A positive attitude and a willingness to learn.