Customer Expert (Alabang-1 year Insurance)

TP Philippines; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

TP Philippines is hiring a Customer Expert in Muntinlupa, Philippines to deliver outstanding customer support and build strong client relationships. The role focuses on assisting customers across channels, resolving inquiries, and maintaining precise records of interactions.

Ideal candidates have at least 1 year in insurance customer service, excellent communication skills, and a collaborative mindset. This office-based position emphasizes teamwork, learning, and continuous service improvements.

Qualifications

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.

Responsibilities

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

We're Hiring: Customer Expert!

We are on the lookout for a dedicated and enthusiastic Customer Expert to join our team in Muntinlupa, Philippines. The ideal candidate will possess a passion for customer service and a strong desire to assist clients effectively. This position offers an exciting opportunity to build relationships and enhance customer satisfaction through exceptional support.

Location: Muntinlupa, Philippines
Work Mode: Work from Office
Role: Customer Expert

What You'll Do:

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

What We're Looking For:

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.