Customer Expert (Telco)

TP Philippines; Makati; On-site; PHP 246,000 - 424,000; Full time

Job summary

TP Philippines is hiring a Customer Expert - Telco in Makati, Philippines, working from the office. The role focuses on providing exceptional customer service, addressing inquiries, and ensuring accurate, timely solutions within a fast-paced environment.

The ideal candidate has at least 0.5 years in customer service, strong English communication, and a patient, empathetic approach while learning healthcare products and services.

Qualifications

• 0.5 years of experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Customer service

English skills

Empathy

Patience

Tools

MS Office

Job description

We're Hiring: Customer Expert - Telco!

We are seeking a dedicated and compassionate Customer Expert to join our healthcare team in providing exceptional service to our clients. The ideal candidate will have a strong desire to help others, along with excellent communication skills and the ability to navigate customer inquiries effectively.

Location: Makati, Philippines
Work Mode: Work from Office
Role: Customer Expert - Telco

What You'll Do:

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

What We're Looking For:

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.