Customer Service Manager

Neksjob Philippines; Philippines; On-site; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A recruitment agency is seeking an experienced Customer Service Manager in Pasay, Metro Manila. The role involves leading the customer support team, managing daily operations, and ensuring high-quality service delivery. Ideal candidates embrace customer inquiries, possess strong communication skills, and are committed to enhancing customer satisfaction. This full-time position offers a competitive salary and comprehensive training support.

Qualifications

• High school graduate or above.
• Positive attitude and customer-focused mindset.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Communication skills

Leadership skills

Customer-focused mindset

Basic computer skills

Education

High school graduate

Job description

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities:

Handle customer calls via phone, email, or chat

Provide accurate information about products/services to international clients

Resolve customer concerns efficiently and professionally

Document interactions accurately in the system

Requirements:

High school graduate or above

Positive attitude and customer-focused mindset

Basic computer skills and ability to learn new systems

Competitive salary with international account premium

Comprehensive training and support

Working Location

Seaside, SM Mall of Asia. GXRH+HG6, Pasay City, Metro Manila, Philippines