Customer Expert (Alabang-1 year Insurance)

Tap Growth ai; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Tap Growth ai in Muntinlupa, Philippines is seeking a Customer Expert to deliver outstanding service across email, chat, and phone channels and help clients resolve inquiries quickly to build trust.

You will build strong client relationships, maintain accurate records of interactions, collaborate with teammates to improve processes, and stay current on product knowledge to provide informed assistance in an office setting. A minimum of 1 year in insurance-related customer service is preferred.

Qualifications

• Provide outstanding customer service across multiple channels.
• Demonstrate strong verbal and written communication skills.
• Show problem-solving abilities and attention to detail.

Responsibilities

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Learning mindset

Job description

We're Hiring: Customer Expert!

We are on the lookout for a dedicated and enthusiastic Customer Expert to join our team in Muntinlupa, Philippines. The ideal candidate will possess a passion for customer service and a strong desire to assist clients effectively. This position offers an exciting opportunity to build relationships and enhance customer satisfaction through exceptional support.

Location: Muntinlupa, Philippines
Work Mode: Work from Office
Role: Customer Expert

What You'll Do:

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

What We're Looking For:

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.