Customer Experience Intern

Jobtailor; Pasig; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

Jobtailor in Pasig is seeking a proactive Customer Support Specialist to manage inquiries, process orders, and ensure accurate information is delivered across phone and email channels.

You will identify customer needs, resolve issues within SLA, and coordinate with internal teams for escalations, RMA handling, and warranty support. A hybrid night-shift role with emphasis on reliable service and timely feedback completion.

Qualifications

• Background in communication, marketing, or business.
• Willingness to work night shift and hybrid work model at Silver City, Pasig.

Responsibilities

• Handle calls and email; engage customers.
• Identify customer needs to reach satisfaction.
• Escalate unresolved issues to internal teams.
• Collect prompt, accurate customer feedback.
• Provide correct information using appropriate tools.
• Resolve complaints within SLA; follow up.
• Maintain records of interactions and process accounts.
• Create, review, and release Purchase/Sample orders.
• Process RMA requests and invoices promptly.
• Provide ETAs and tracking numbers proactively.
• Support warranty issues.
• Assist weekly open order review and partner communication.
• Perform other tasks as assigned.

Skills

Customer Engagement

Order Processing

Issue Resolution

Communication Skills

Feedback Collection

Problem-Solving

Team Collaboration

Education

Background in communication, marketing, or business

Tools

CRM Software

Communication Tools

Job description

• Help manage incoming phone calls, email, and take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Purchase Order and Sample Order creation, review, release
• Work on RMA requests, Invoice inspection, timely processing
• Provide ETAs and tracking numbers proactively
• Be a support for all warranty issues
• Help in weekly open order review and inspection, communication to partners
• Other tasks and projects assigned by manager

Requirements

• Background in communication, marketing, or business
• Willingness to work on night shift and hybrid work model at Silver City, Pasig

Core Competencies

Demonstrates strong customer engagement and communication skills, with a focus on problem-solving and timely resolution of customer issues. Proficient in managing customer interactions, processing orders, and providing accurate information to ensure customer satisfaction.

Highest-signal resume keywords

• Customer Engagement
• Order Processing
• Issue Resolution
• Communication Skills
• Feedback Collection

Hard Skills

• Order Creation
• Invoice Inspection
• RMA Processing
• Customer Account Management
• SLA Compliance

Soft Skills

• Problem-Solving
• Customer Service
• Team Collaboration

Industry Keywords

• Customer Satisfaction
• Hybrid Work Model
• Marketing Background
• Business Background

Tools & Technologies

• CRM Software
• Communication Tools