Customer Expert (Telco)

TP Philippines; Mandaluyong; On-site; PHP 246,000 - 335,000; Full time

Job summary

TP Philippines is hiring a Customer Expert - Telco to join our client-facing team in Makati. The role focuses on delivering exceptional service, handling inquiries about products, billing, and accounts, and resolving concerns with accuracy and speed.

The ideal candidate will have at least 0.5 years of experience in customer service, strong English communication, empathy, and adaptability to a fast-paced environment.

Qualifications

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written English communication.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Customer service

Communication skills

Empathy and patience

MS Office proficiency

Fast-paced environment

Willingness to learn

Tools

MS Office

Job description

We're Hiring: Customer Expert - Telco!

We are seeking a dedicated and compassionate Customer Expert to join our healthcare team in providing exceptional service to our clients. The ideal candidate will have a strong desire to help others, along with excellent communication skills and the ability to navigate customer inquiries effectively.

Location: Makati, Philippines
Work Mode: Work from Office
Role: Customer Expert - Telco

What You'll Do:

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

What We're Looking For:

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.