Customer Service Manager

Ascent Solutions Philippines Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee Recognition and Rewards

Holiday Gifts

Government Mandated Benefits

Insurance Health & Wellness (HMO)

Office Parties

Company Equipment

Job summary

A leading customer support firm in Pasay is seeking a Customer Support Manager to lead and motivate the team, ensuring superb customer service. The ideal candidate will have 3-5 years of experience and a Bachelor's degree, with strong skills in problem solving and communication. This is a full-time on-site position that offers various employee benefits.

Qualifications

• 3-5 years of experience in customer support management.
• Ability to develop procedures and talk scripts for the team.
• Strong motivation and ability to manage customer service.

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues via various channels.
• Keep records of customer interactions and transactions.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Team Player

People Skills

Back Office Support

Organizational Skills

Technical Skills

Education

Bachelor's degree or equivalent

Job description

Overview

On-site - Pasay • 3-5 Yrs Exp • Bachelor • Full-time

A Customer Support Manager ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.

Responsibilities

• Understand existing policies, rules, and regulations pertaining to the project.
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner; communicate with customers through various channels (Phone, E-mail, Viber, etc.).
• Keep records of customer interactions, transactions, comments, and complaints.
• Graduate of any four-year course or equivalent.
• Motivated and experienced in managing Customer Service.
• Articulate with excellent written and verbal communication skills.
• Possess marketing and sales skills.

Qualifications

English Language, Customer Service, Scheduling, Problem Solving, Team Player, People Skills, Back Office Support, Organizational Skills, Technical Skills

Benefits

• Employee Recognition and Rewards
• Holiday Gifts
• Government Mandated Benefits
• Insurance Health & Wellness (HMO)
• Office Parties
• Company Equipment

Note

Note: This opportunity is open exclusively to citizens of the Philippines residing within the country.

Working Location: On-site in Pasay

Alerts

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