Customer Experience Trainer

J-K Network Services; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

HMO and Life Insurance

Job summary

A leading BPO Company in Metro Manila is looking for a Customer Experience Trainer to enhance employee performance through effective training programs. The role requires at least 4 years of BPO experience with 2 years as a trainer. Candidates should hold a Bachelor’s degree and be amenable to shifting schedules. The position includes a competitive salary ranging from Php 30,000 to Php 40,000 and offers various benefits including performance bonuses and health insurance.

Qualifications

• At least 4 years total BPO work experience.
• 2 years of experience as a trainer in BPO/shared services industry.
• Amenable to work in shifting schedules and onsite.

Responsibilities

• Identify training needs and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning.
• Ensure end-to-end management of content development.
• Deliver training programs using effective facilitation techniques.

Skills

BPO work experience

Training skills

Tech Support

Education

Bachelor Degree

Job description

Overview

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Customer Experience Trainer

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting schedules

Salary: Php 30,000 - Php 40,000

Work Set Up: Work onsite

Benefits

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified.

Job Requirements

• Bachelor Degree Holder
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry
• Experience in Tech Support is an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

Job Responsibilities

• Identify training needs accurately and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning and enhance employee performance.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Deliver training programs using effective facilitation techniques and proven instructional methods.

Recruitment Process: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer