Onsite CX Trainer | BPO Growth & Impact Coach

J-K Network Services; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

HMO and Life Insurance

Job summary

A leading BPO Company in Metro Manila is looking for a Customer Experience Trainer to enhance employee performance through effective training programs. The role requires at least 4 years of BPO experience with 2 years as a trainer. Candidates should hold a Bachelor’s degree and be amenable to shifting schedules. The position includes a competitive salary ranging from Php 30,000 to Php 40,000 and offers various benefits including performance bonuses and health insurance.

Qualifications

• At least 4 years total BPO work experience.
• 2 years of experience as a trainer in BPO/shared services industry.
• Amenable to work in shifting schedules and onsite.

Responsibilities

• Identify training needs and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning.
• Ensure end-to-end management of content development.
• Deliver training programs using effective facilitation techniques.

Skills

BPO work experience

Training skills

Tech Support

Education

Bachelor Degree

Job description

A leading BPO Company in Metro Manila is looking for a Customer Experience Trainer to enhance employee performance through effective training programs. The role requires at least 4 years of BPO experience with 2 years as a trainer. Candidates should hold a Bachelor’s degree and be amenable to shifting schedules. The position includes a competitive salary ranging from Php 30,000 to Php 40,000 and offers various benefits including performance bonuses and health insurance.