CS Training Consultant

J-K Network Services; Makati; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Work-life balance

HMO and Life Insurance for employee and 2 dependents

Job summary

A leading BPO firm is seeking a CS Training Consultant to identify training needs and develop solutions. The ideal candidate will have a Bachelor's degree, 4+ years of BPO experience, and 2 years as a trainer. Responsibilities include providing ongoing support and delivering training programs effectively. This position offers a competitive salary of Php 30,000 - Php 40,000 with benefits, including a quarterly performance bonus and medical insurance for employees and dependents.

Qualifications

• At least 4 years total BPO work experience with 2 years as a trainer.
• Experience in Tech Support is a plus.
• Willingness to work in shifting schedules.

Responsibilities

• Identify training needs and develop solutions.
• Provide ongoing floor support.
• Deliver training programs effectively.

Skills

BPO experience

Training experience

Tech Support knowledge

Facilitation techniques

Education

Bachelor Degree

Job description

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: CS Training Consultant

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting schedules>

Salary: Php 30,000 - Php 40,000

Work Set Up: Work onsite

BENEFITS:

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified.

JOB REQUIREMENTS:

• Bachelor Degree Holder
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry
• Experience in Tech Support is an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES:

• Identify training needs accurately and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning and enhance employee performance.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Deliver training programs using effective facilitation techniques and proven instructional methods.

Look for Ms. Riva

RECRUITMENT PROCESS: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer