Customer Experience Teammate (On-site in La Union)

TaskUs; San Fernando; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Scholarship program for your children

Enhanced health benefits (HMO) up to 2

Free Wellness & Resiliency programs

Retirement savings program with casey

World-class workspaces

Gym and recreational areas

Unlimited coffee

Food Forward: Free food on-site

Daycare for your kids

Happy Hours, Time-Outs

Job summary

TaskUs in La Union is seeking a Teammate to deliver exceptional customer experiences across phone, email and live chat. You will handle inquiries, resolve issues, and document interactions according to client guidelines.

The role requires basic technical skills, strong communication, and the ability to work on cyclical schedules on-site. You’ll join a PeopleFirst culture with on-site perks and growth opportunities at TaskUs.

Qualifications

• Has at least one year of customer-facing experience and completed at least two years of college education.
• Willing to work on cyclical schedules; experience in phone, email and live chat support is a plus; experience in CS, Sales, Billing, Collections, Technical Support is a plus.
• Strong verbal and written communication and comprehension skills.
• Computer literate; proficient in Windows OS, Apple OS X, Microsoft Office and Google apps; Typing 30 WPM with 90% accuracy.
• Good problem solving and critical thinking with focus on issue resolution and customer satisfaction; resourceful, multitask, detail oriented.
• Self-motivated, able to work independently and in cross-functional/global teams; flexible and able to adapt to changes; able to work under pressure.

Responsibilities

• Handle inbound and outbound calls and provide accurate responses.
• Provide accurate and timely responses for inquiries via email and live chat.
• Filter content from the client's website and document interactions per SOPs.
• Perform data and research tasks; support via basic troubleshooting techniques.
• Identify and resolve customer complaints; escalate priority issues as needed.
• Meet client KPIs and maintain confidentiality of logins/passwords.

Skills

Inbound/outbound calls

Email chat support

Communication skills

Problem solving

Data entry

Confidentiality

Training compliance

Education

Two years of college education

Tools

Windows OS

Microsoft Office

Google applications

Typing 30 WPM

Job description

TaskUs in La Union is seeking a Teammate to deliver exceptional customer experiences across phone, email and live chat. You will handle inquiries, resolve issues, and document interactions according to client guidelines.

The role requires basic technical skills, strong communication, and the ability to work on cyclical schedules on-site. You’ll join a PeopleFirst culture with on-site perks and growth opportunities at TaskUs.