Customer Service Representative Onsite | TaskUs La Union

GrowthHire Strategies; La Union; Hybrid; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Php15k Sign-On Bonus

Career growth opportunities

Job summary

A leading customer service provider in La Union, Philippines, is looking for Customer Service Representatives to join their team. Fresh graduates are welcome, and there are no prior qualifications needed. Responsibilities include answering calls, managing customer complaints, and providing support via email and live chat. With options for onsite or virtual work and a Php15k Sign-On Bonus, this is a great opportunity for career growth in a dynamic environment.

Qualifications

• Fresh graduates are welcome.
• No prior qualifications are needed.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide timely responses via email and live chat support.
• Manage and resolve customer complaints.
• Meet and exceed client mandated KPIs.

Job description

TaskUs La Union is hiring! Looking for a career glow-up? Now with Php15k Regularization Bonus for selected campaigns! Apply ONSITE or VIRTUAL - the choice is yours!

Healthcare Campaign (Onsite) - with Php15k Sign On Bonus

Job Requirements:

• No Requirements/Qualifications Needed.
• Fresh graduates are welcome.
• Work Onsite

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

• Join TaskUs, Business Intelligence's 2022 “Best Place to Work,