Customer Support Associate - La Union (Walkin)

TaskUs; San Fernando; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Scholarship program for your children

Enhanced health benefits (HMO) up to 2

Free Wellness & Resiliency programs

Retirement savings program with casey

World-class workspaces

Gym and recreational areas

Unlimited coffee

Food Forward: Free food on-site

Daycare for your kids

Happy Hours, Time-Outs

Job summary

TaskUs in La Union is seeking a Teammate to deliver exceptional customer experiences across phone, email and live chat. You will handle inquiries, resolve issues, and document interactions according to client guidelines.

The role requires basic technical skills, strong communication, and the ability to work on cyclical schedules on-site. You’ll join a PeopleFirst culture with on-site perks and growth opportunities at TaskUs.

Qualifications

• Has at least one year of customer-facing experience and completed at least two years of college education.
• Willing to work on cyclical schedules; experience in phone, email and live chat support is a plus; experience in CS, Sales, Billing, Collections, Technical Support is a plus.
• Strong verbal and written communication and comprehension skills.
• Computer literate; proficient in Windows OS, Apple OS X, Microsoft Office and Google apps; Typing 30 WPM with 90% accuracy.
• Good problem solving and critical thinking with focus on issue resolution and customer satisfaction; resourceful, multitask, detail oriented.
• Self-motivated, able to work independently and in cross-functional/global teams; flexible and able to adapt to changes; able to work under pressure.

Responsibilities

• Handle inbound and outbound calls and provide accurate responses.
• Provide accurate and timely responses for inquiries via email and live chat.
• Filter content from the client's website and document interactions per SOPs.
• Perform data and research tasks; support via basic troubleshooting techniques.
• Identify and resolve customer complaints; escalate priority issues as needed.
• Meet client KPIs and maintain confidentiality of logins/passwords.

Skills

Inbound/outbound calls

Email chat support

Communication skills

Problem solving

Data entry

Confidentiality

Training compliance

Education

Two years of college education

Tools

Windows OS

Microsoft Office

Google applications

Typing 30 WPM

Job description

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company, with our employees being top-notch. So come on, we need your full concentration on what it's like to be a teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

As a Teammate:

• You will receive inbound and/or place outbound calls.
• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website.
• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints. You will identify and upscale priority issues.
• You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated trainings and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Open to residents of the following:

Ilocos Region - Ilocos Norte, Ilocos Sur, La Union, Pangasinan, Dagupan, and CAR - Abra, Apayao, Benguet, and Baguio

Must be willing to work on-site in TaskUs La Union

575 MacArthur Hwy., San Fernando, La Union

Requirements:

What exactly are we looking for?

• Has at least one year customer-facing experience and completed at least two years of college education.
• We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
• We're looking for someone who has strong verbal and written communication and comprehension skills.
• We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Typing Test of 30 WPM with 90% Accuracy, that's what we need!
• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About TaskUs

It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.