Customer Experience Team Lead

Gladex Travel and Tours Corp.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading travel agency seeks a Customer Service Representative to provide exceptional support and resolve inquiries. Candidates should hold a Bachelor's degree and possess customer service skills. The role is office-based, focusing on enhancing customer satisfaction through effective communication and problem-solving.

Qualifications

• Less than 1 year of customer service experience, preferably in a call center environment.
• Must be a team player with strong interpersonal skills.

Responsibilities

• Provide exceptional post-purchase support to customers.
• Resolve product inquiries and complaints promptly.
• Maintain accurate records of customer interactions.

Skills

Proficiency in English

Customer service orientation

Problem-solving abilities

Organizational skills

Education

Bachelor's degree in a relevant field

Job description

Overview

Provide exceptional post-purchase support to customers. Resolve product inquiries and complaints promptly. Maintain accurate records of customer interactions. Assist customers with returns and exchanges. Collaborate with other departments to enhance customer satisfaction.

Responsibilities

• Meet individual and team performance targets.
• Stay updated on product knowledge and company policies.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
• Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
• Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
• Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.