After Sales Customer Service Representative

Gratitude Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Quezon City is looking for a Customer Service Representative to provide exceptional post-sale support. You will assist customers with inquiries and resolve complaints effectively. Ideal candidates have a Bachelor's degree in Business or Communications and 1–3 years of experience in customer service. Strong communication skills and a focus on customer satisfaction are essential. Office-based with some remote flexibility.

Qualifications

• 1–3 years in customer service or a related role.
• Ability to work well in a team-oriented environment.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Provide exceptional post-sale support to ensure customer satisfaction.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues effectively.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Customer satisfaction focus

Education

Bachelor’s degree in Business, Communications, or related field

Job description

Description

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field
• Experience Level: 1–3 years in customer service or a related role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities with a focus on customer satisfaction
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Responsibilities and Duties: Ability to work well in a team-oriented environment
• Working Conditions: Office-based with occasional remote work flexibility