After Sales Customer Service Representative

Recruitify_HR; Pasig; Hybrid; PHP 279.000 - 502.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking a customer service specialist to provide post-sale support and resolve customer inquiries regarding products, services, and orders. You will work in a team to maintain high customer satisfaction and retention.

The role emphasizes empathetic communication, problem-solving, and collaboration with internal teams to improve offerings based on customer feedback. Office-based with occasional remote flexibility, suitable for a collaborative environment.

Qualifikationen

• Bachelor’s degree in Business, Communications, or related field.
• 1–3 years in customer service or related role.
• Strong communication and interpersonal skills.
• Problem-solving abilities with focus on customer satisfaction.
• Empathetic, patient, and detail-oriented.
• Ability to work well in a team-oriented environment.

Aufgaben

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Kenntnisse

Strong communication

Interpersonal skills

Problem-solving

Ausbildung

Bachelor’s degree in Business or Communications

Jobbeschreibung

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Description

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field
• Experience Level: 1–3 years in customer service or a related role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities with a focus on customer satisfaction
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Responsibilities and Duties: Ability to work well in a team-oriented environment
• Working Conditions: Office-based with occasional remote work flexibility