Customer Experience Specialist (Voice & Non-Voice)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing consultancy firm in Quezon City is seeking a Customer Service Representative for voice and non-voice accounts. This is a full-time, on-site position requiring at least a high school diploma. The ideal candidate should possess good communication skills and a typing speed of 35 WPM. Responsibilities include handling customer inquiries, resolving issues, and maintaining knowledge of products and services. The company offers employee rewards and government-mandated benefits.

Qualifications

• At least a high school graduate.
• Good communication skills, both oral and written.
• Typing speed must be at least 35 WPM.
• Willing to work on a shifting schedule.
• Must be willing to work on-site.

Responsibilities

• Handle customer inquiries via voice and non-voice channels, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently.
• Maintain knowledge of products and services to assist customers.
• Document customer interactions to improve service quality.
• Collaborate with team members to meet service level targets.

Skills

Good communication skills (oral and written)

Typing speed of at least 35 WPM

Education

High School Graduate

Job description

A staffing consultancy firm in Quezon City is seeking a Customer Service Representative for voice and non-voice accounts. This is a full-time, on-site position requiring at least a high school diploma. The ideal candidate should possess good communication skills and a typing speed of 35 WPM. Responsibilities include handling customer inquiries, resolving issues, and maintaining knowledge of products and services. The company offers employee rewards and government-mandated benefits.